Terms & Conditions

1. About these terms

1.1. These Terms & Conditions ("Terms") govern the supply of all photography sessions, viewing and ordering appointments, products, artwork, digital files, gift vouchers and related services (together, our "Services") by Photo Nottingham, and your use of our website at www.photonottingham.co.uk (the "Website").

1.2. In these Terms, "we", "us", "our" and "Photo Nottingham" mean Photo Nottingham Limited, a company registered in England and Wales under company number 05612147, whose registered office is at 65 Mansfield Road, Nottingham, NG1 3FN. Our studio is located at The Old School, Main Street, Awsworth, Nottingham, NG16 2QT. We are registered with the Information Commissioner's Office under registration number ZA786535.

1.3. "You" and "your" mean the person who books a session, attends an appointment, purchases a product, voucher or service, or otherwise enters into a contract with us.

1.4. Please read these Terms carefully before booking. By making an enquiry, paying a session fee or booking deposit, booking an appointment, purchasing a gift voucher or otherwise using our Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not proceed with a booking or purchase.

1.5. These Terms should be read together with our Privacy Policy, which explains how we collect, use and protect your personal information.

1.6. We may amend, vary or update these Terms at any time. The version published on our Website at the time you make your booking or purchase is the version that applies to that contract. We will show the date these Terms were last updated at the top of this page.

1.7. Nothing in these Terms affects your legal rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable law. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail.

2. Definitions

In these Terms, the following words have the following meanings:

• "Session" / "Shoot" / "Sitting" – the photography session you book with us (for example a boudoir, fine art nude, family, newborn or personal branding session).
• "Booking Deposit" – the refundable deposit of £50 payable at the time of booking to secure your appointment, as described in clause 4.
• "Discovery Call" / "Consultation" – the pre-session call or meeting (where applicable, for example for boudoir sessions) in which we discuss your requirements.
• "Viewing Appointment" / "Viewing" – the in-person appointment at which you view your images and place your Order.
• "Order" – your selection and purchase of products, artwork and/or digital files at your Viewing Appointment.
• "Artwork" / "Products" – the wall art, prints, albums, framed products, digital files and any other items you order from us.
• "Gift Voucher" / "Gift Certificate" – a voucher or certificate purchased from us that may be redeemed against a Session, as described in clause 11.
• "Image(s)" – the photographs we capture during your Session.

3. Eligibility and age requirements

3.1. Boudoir, lingerie, fine art nude and "nearly nude" sessions are strictly for persons aged 21 years or over. No exceptions are made.

3.2. We may require photographic identification in the form of a current driving licence or passport to verify age. Anyone who appears to be under 25 years of age may be asked to provide such identification, and we reserve the right to refuse or cancel a Session, Viewing or Order, and to retain the Booking Deposit, where satisfactory proof of age is not provided.

3.3. For all other Session types, any attendee under 21 years of age must be accompanied by their parent or legal guardian at all times while on our premises.

3.4. We do not offer childcare facilities. Please do not bring children who are not directly involved in your Session or Viewing. For your safety and theirs, children must be supervised by a responsible adult at all times.

3.5. You confirm that you have the legal right and capacity to enter into a contract with us and that all information you provide to us is accurate.

4. Bookings, session fees and deposits

4.1. All bookings are accepted at the discretion of our booking team. A booking is only confirmed once we have received your Booking Deposit and issued confirmation of your appointment.

4.2. All Sessions require a refundable Booking Deposit of £50 to be paid at the time of booking. The Booking Deposit secures your appointment, our photographer's and (where applicable) make-up artist's and stylist's time, and the studio resource reserved for you.

4.3. The Booking Deposit is fully refunded to you at your Viewing Appointment, provided you attend your appointment and have not missed or cancelled it in the circumstances described in clause 4.6. The Booking Deposit is separate from, and does not count towards, the cost of any Products, Artwork or digital files, which are purchased separately at your Viewing Appointment (see clauses 7 and 8).

4.4. We reserve the right to refuse a booking, or to cancel an appointment, if a client's conduct, manner, language or personal hygiene is, in our reasonable opinion, inappropriate, unsafe, or likely to offend or endanger our staff or other clients. Where we cancel for these reasons, we may retain the Booking Deposit.

4.5. Rescheduling and cancelling. If you need to move or cancel your appointment, please give us as much notice as possible. Provided you give us more than 72 hours' notice before your appointment date and time, you may reschedule or cancel without losing your Booking Deposit, and we will either transfer it to your rescheduled appointment or refund it.

4.6. Missed appointments, late cancellations and late arrival. Your appointment time is reserved exclusively for you. You will forfeit your £50 Booking Deposit if you miss your appointment, or if you cancel it within 72 hours of your appointment date and time. This represents our reasonable losses for the reserved time and resources that cannot be re-let at such short notice. In addition, if you arrive more than 10 minutes late, we may be unable to carry out your Session and may treat the appointment as missed.

4.7. Your statutory cancellation rights for bookings or purchases made online or at a distance are set out in clause 12.

5. The discovery call and your session

5.1. For certain Sessions (for example boudoir), a Discovery Call or consultation forms part of your experience. This is your opportunity to tell us about yourself and what you would like from your Session, and for us to explain what to expect.

5.2. Where your Session includes professional hair and make-up and/or styling, this will be provided by us or by professionals engaged by us. If you have any allergies, sensitivities, skin conditions, or relevant medical conditions (including pregnancy), you must tell us in advance and again on the day. We are not liable for any reaction where you have not disclosed a relevant condition (see also clause 13).

5.3. You are responsible for bringing any personal items you wish to be photographed in or with (for example your own lingerie, garments, jewellery or sentimental props), unless we have agreed otherwise in advance. You confirm that you own or are entitled to use any such items and that they do not infringe any third party's rights.

5.4. The creative direction, styling, posing guidance, choice of equipment, lighting and the number of images captured are at our professional discretion. While we will always take account of your wishes, photography is a creative service and we cannot guarantee any specific image, pose or outcome.

5.5. We may refuse to commence or continue a Session if you appear to be under the influence of alcohol or drugs, or if your conduct is, in our reasonable opinion, abusive, threatening, unsafe or inappropriate. In such cases your Booking Deposit will not be refunded.

6. Studio rules, conduct and security

6.1. No photography or recording by clients or guests. No photographs or video may be taken on our premises, on any device (including mobile phones), at any time, without our prior written permission. We reserve the right to ask anyone breaching this rule to leave, and to invalidate any vouchers, deposits or appointments on their account.

6.2. CCTV. CCTV cameras operate at our premises for the safety and security of our clients, staff and property. Footage is handled in accordance with our Privacy Policy.

6.3. You and your guests must follow the reasonable instructions of our staff at all times while on our premises, including all health and safety directions.

6.4. You are responsible for any loss or damage to our property, equipment or premises caused intentionally or negligently by you or your guests.

6.5. We do not accept responsibility for personal belongings brought onto our premises. Please keep your possessions with you and do not leave valuables unattended.

7. Viewing and ordering appointments

7.1. Your Viewing Appointment is a fundamental part of your experience. It is the appointment at which you view your Images and decide which Products, Artwork and/or digital files to Order. The same booking, rescheduling, lateness and non-attendance policies that apply to Sessions (clause 4) also apply to Viewing Appointments.

7.2. Depending on the Session type and date, your Viewing Appointment may take place immediately after your Session or on a separate occasion. If you are unsure which applies to your Session, please contact us.

7.3. We do not currently offer remote viewing or an online ordering service. Viewings take place in person at our studio.

7.4. The person who booked the appointment and paid the Booking Deposit must attend the Viewing Appointment. All adult attendees, and the parent or legal guardian of any attendee under 21, must also be present.

7.5. Images are presented for the purpose of selecting your Order. Images are not released, supplied or made available to you (in any format, including previews or screenshots) unless and until they form part of a paid Order.

8. Products, orders, payment and production

8.1. Placing your Order. Orders are placed and confirmed at your Viewing Appointment. Because our Products and Artwork are made to your specifications and personalised to you, please choose carefully.

8.2. Payment. All Orders must be paid for in full at the Viewing Appointment, unless you enter into a payment plan under clause 8.3.

8.3. Payment plans. Payment plans are available for Orders over £500. A payment plan requires a deposit of 25% of the Order value at your Viewing Appointment, with the balance payable in agreed instalments. Payment plans are subject to a separate payment plan agreement and its terms. Title to (ownership of) and possession of all Products, Artwork and digital files remains with us until your Order has been paid for in full. Production of personalised Artwork may not begin, and digital files will not be released, until the relevant payments have been received.

8.4. Missed payments. If you fail to make a payment under a payment plan when due, we may suspend production, withhold delivery or collection of your Order, and/or treat the agreement as in default in accordance with the payment plan terms. Sums already paid may be applied against our reasonable costs and losses.

8.5. Production time. Personalised Products and Artwork typically take approximately 6 weeks to complete from the date your Order is confirmed and (where applicable) approved by you. Timescales are estimates and may vary, for example at busy periods or where third-party suppliers are involved.

8.6. Collection. Completed Orders must be collected from our studio unless we expressly agree another delivery arrangement with you. We will notify you when your Order is ready for collection.

8.7. Cancelling or changing an Order. Because Products and Artwork are bespoke and personalised to you, Orders are final once placed at your Viewing Appointment and cannot be cancelled, changed, refunded or exchanged once production has begun, except where you have a statutory right to do so (for example where Products are faulty, not as described, or not of satisfactory quality – see clause 9). This does not affect any cancellation rights you may have for purchases made online or at a distance under clause 12.

9. Your consumer rights in respect of Products and Services

9.1. We are under a legal duty to supply Services and Products that conform to this contract and to your statutory rights.

9.2. Under the Consumer Rights Act 2015:

• our Services will be provided with reasonable care and skill; and
• any Products and Artwork we supply will be of satisfactory quality, fit for purpose, and as described.

9.3. If a Product or Artwork is faulty, not as described, or not of satisfactory quality, you are entitled to a repair, replacement or, where appropriate, a refund in accordance with your statutory rights. Minor variations in colour, tone, texture or finish that are inherent to handmade, printed or photographic products, or that result from differences between screen displays and printed output, are not considered faults.

9.4. If you believe there is a problem with a Product or Service, please contact us promptly (see clause 16) so that we can put it right.

9.5. Nothing in these Terms removes or limits your statutory rights as a consumer.

10. Pricing and payment

10.1. The prices of Sessions, Gift Vouchers and Products are as quoted to you at the time of booking or purchase, or as displayed on our Website at that time. Prices for Products and Artwork are confirmed at your Viewing Appointment.

10.2. We make reasonable efforts to ensure prices are correct. If we discover an error in the price of something you have ordered, we will contact you to confirm whether you wish to proceed at the correct price or to cancel.

10.3. We accept the payment methods notified to you at the time of booking or purchase. Payments made online are processed by our third-party payment providers; we do not store full card details.

10.4. All prices include VAT where applicable at the prevailing rate.

11. Gift vouchers and gift certificates

11.1. Gift Vouchers may be purchased through our Website or in studio and may be redeemed against the relevant Session as described at the time of purchase. Current Gift Vouchers include the Boudoir Gift Certificate, the Family Gift Certificate and the Newborn Gift Voucher; the products available and their prices are as shown on our Website at the time of purchase.

11.2. Redemption. To redeem a Gift Voucher, please contact us to book your appointment and quote the voucher details. Gift Vouchers are accepted at the discretion of our booking team.

11.3. Booking deposit on redemption. A refundable £50 Booking Deposit is required when booking a Session using a Gift Voucher, to secure your appointment. This deposit is refunded at your Viewing Appointment and is subject to the same rescheduling, cancellation, lateness and non-attendance rules as any other booking (clause 4).

11.4. One per household. We accept only one Gift Voucher or discount per family or household, unless we agree otherwise in writing.

11.5. Third-party vouchers. If your Gift Voucher was purchased from, or gifted to you by, a third party (for example via a deal or partner promotion), additional terms and conditions may apply, including different validity periods and redemption conditions. Please check the terms supplied with your voucher.

11.6. Validity and expiry. Gift Vouchers are valid for the period stated on the voucher or at the time of purchase. We recommend booking your appointment in good time, as we cannot guarantee availability close to an expiry date.

11.7. Non-transferable and non-exchangeable. Unless stated otherwise, Gift Vouchers are non-transferable, cannot be exchanged for cash, and cannot be used in conjunction with other offers. Gift Vouchers do not cover the cost of Products or Artwork unless expressly stated.

11.8. Lost or stolen vouchers. We are not responsible for Gift Vouchers that are lost, stolen, damaged or used without your authority, and these cannot ordinarily be replaced.

11.9. Your right to cancel a Gift Voucher purchased online within the statutory cooling-off period is set out in clause 12.

12. Cancellation rights for online and distance purchases

12.1. This clause applies where you are a consumer and you purchase a Gift Voucher or book a Session online, by telephone, or otherwise without meeting us face to face (a "distance contract"), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.2. 14-day cancellation period. For most distance purchases you have the right to cancel within 14 days without giving a reason. The cancellation period ends 14 days after the day on which the contract is entered into (for services and vouchers) or, where applicable, after the day you receive goods.

12.3. How to cancel. To exercise your right to cancel, tell us clearly of your decision (for example by email to [email protected]) before the 14-day period ends. You may use a clear statement to do this.

12.4. Refunds on cancellation. Where you validly cancel within the cancellation period, we will refund the payments received from you using the same payment method you used, within 14 days.

12.5. Important exceptions. The 14-day right to cancel does not apply, or you may lose it, in the following situations:

• Services already provided: if you ask us to begin providing a Service (for example to carry out your Session or Discovery Call) during the 14-day period, and the Service is then fully performed, you lose your right to cancel once the Service has been fully performed. If the Service is partly performed when you cancel, you may be required to pay for what has been provided.
• Bespoke and personalised items: Products and Artwork that are made to your specifications or clearly personalised to you (which includes your printed and finished Images) are exempt from the right to cancel.

12.6. This clause does not affect your other statutory rights, including those set out in clause 9.

13. Images, copyright, licensing and confidentiality

13.1. Copyright. Copyright and all other intellectual property rights in all Images created by us remain with Photo Nottingham Limited at all times. The supply of any Product or digital file does not transfer copyright to you.

13.2. Your personal-use licence. Where you purchase digital downloads, we will include a personal print release granting you a non-exclusive licence to reproduce those Images for your own personal, non-commercial use only. You may not sell, license, or commercially exploit the Images, enter them into competitions, or remove or alter any watermark or credit, without our prior written consent.

13.3. No reproduction without consent. Except as permitted by your personal print release, Images and Products must not be copied, reproduced, scanned, screenshotted, edited, or published in any form without our prior written consent.

13.4. Use of your Images by us – non-intimate sessions. For Sessions that do not involve boudoir, lingerie, nude or "nearly nude" content, we may use your Images for display, on our Website and social media, and in our literature, promotions and advertising. If you would prefer that we do not use your Images in this way, you may opt out at any time by emailing [email protected], and we will honour your request going forward.

13.5. Use of your Images by us – boudoir, lingerie and nude sessions. Because of their personal and intimate nature, we will not use, display, publish or share any boudoir, lingerie, nude or "nearly nude" Images for marketing or any other purpose unless you give us your separate, specific, written consent (a model release). You may decline to give such consent without affecting your Session, and you may withdraw any consent you have given at any time by contacting us, after which we will cease further use going forward (we may be unable to recall materials already in print or circulation).

13.6. Confidentiality and storage. We treat your Images as confidential and store them securely. We retain Images for a limited period to allow you to view, order and re-order, after which they may be permanently deleted. Please ask us if you would like details of our current retention period, or if you would like your Images deleted earlier.

13.7. Your own use of intimate Images. Any intimate Images you purchase are for your personal use. We strongly encourage you to store them securely and responsibly.

14. Data protection and privacy

14.1. We process your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Full details of what we collect, why, how we use it and your rights are set out in our Privacy Policy.

14.2. By booking with us or purchasing from us, you acknowledge that you have read our Privacy Policy.

14.3. If you have any concerns about how we handle your personal data, you may contact us at [email protected], and you have the right to complain to the Information Commissioner's Office (ICO).

15. Liability

15.1. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be unlawful to limit or exclude liability; or (d) your statutory rights as a consumer.

15.2. Subject to clause 15.1, our total liability to you arising out of or in connection with a contract for Services, Products or Gift Vouchers shall not exceed the total amount paid by you to us under that contract.

15.3. Subject to clause 15.1, we are not liable for:

• any loss or damage that is not a foreseeable result of our breach;
• loss arising from your failure to disclose relevant allergies, sensitivities or medical conditions (see clause 5.2);
• loss or damage to personal belongings brought onto our premises (see clause 6.5); or
• any business losses (we supply Services to consumers for private use, and any business use is at your own risk).

15.4. Technical failure. In the unlikely event that, through equipment failure or another technical reason within our control, we are unable to deliver usable Images from your Session, our liability is limited, at our option, to offering you a re-shoot or refunding any sums you have paid in respect of the affected Session (including your Booking Deposit). We are not liable for indirect or consequential losses in such circumstances.

15.5. We are not responsible for any delay or failure to perform caused by circumstances beyond our reasonable control (see clause 17).

16. Complaints

16.1. We want you to be delighted with your experience. If something has not met your expectations, please tell us as soon as possible so we can try to put it right.

16.2. Please send complaints in writing to [email protected] or to Photo Nottingham, The Old School, Main Street, Awsworth, Nottingham, NG16 2QT, or call us on 0115 924 3995. We will acknowledge your complaint and aim to resolve it promptly and fairly.

17. Events beyond our control (force majeure)

17.1. We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including illness of key personnel, equipment failure, power or internet outages, fire, flood, severe weather, epidemic or pandemic, government restrictions, or supplier failure.

17.2. Where such an event occurs, we will contact you as soon as reasonably possible to rearrange your Session, Viewing or Order. Where an appointment cannot be rearranged within a reasonable period, you will be entitled to a refund of any Booking Deposit paid for that affected appointment.

18. General

18.1. Entire agreement. These Terms, together with our Privacy Policy and any separate payment plan agreement or voucher terms, form the entire agreement between you and us in relation to their subject matter.

18.2. Severability. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

18.3. No waiver. If we do not insist that you perform any of your obligations, or if we delay in enforcing our rights, that does not mean we have waived our rights against you.

18.4. Assignment. You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations under these Terms to another organisation, including any successor to our business, and will tell you if we do.

18.5. Third parties. A person who is not a party to these Terms has no rights to enforce them.

18.6. Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales, and you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales.

19. Contact us

Photo Nottingham
The Old School, Main Street, Awsworth, Nottingham, NG16 2QT
Telephone: 0115 924 3995
Email: [email protected]

Photo Nottingham Limited is registered in England and Wales, company number 05612147. Registered office: 65 Mansfield Road, Nottingham, NG1 3FN. ICO registration number ZA786535.

These Terms & Conditions were last updated on 23 June 2026. For clarification, please contact the studio on 0115 924 3995.